{"id":22022,"date":"2022-07-06T06:45:19","date_gmt":"2022-07-06T06:45:19","guid":{"rendered":"https:\/\/www.potential.com\/?p=22022"},"modified":"2025-03-17T14:40:47","modified_gmt":"2025-03-17T14:40:47","slug":"what-are-managed-it-services-and-are-they-right-for-your-company","status":"publish","type":"post","link":"https:\/\/www.potential.com\/articles\/what-are-managed-it-services-and-are-they-right-for-your-company\/","title":{"rendered":"What Are Managed IT Services and Are They Right for Your Company?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" itemprop=\"image\" class=\"aligncenter size-full\" src=\"https:\/\/www.potential.com\/wp-content\/uploads\/2022\/07\/managedit.jpg\" alt=\"\" width=\"720\" height=\"405\" \/>Image Source: <a href=\"https:\/\/www.pexels.com\/photo\/network-servers-on-an-enclosure-6466141\/\" target=\"_blank\" rel=\"noopener\">Pexels<\/a><\/p>\n<p><span style=\"font-weight: 400;\">The days of handling everything <a href=\"https:\/\/youteam.io\/blog\/insourcing-vs-outsourcing-what-is-better-for-your-software-development\/\" target=\"_blank\" rel=\"noopener\">in-house<\/a> are over. Businesses now have the choice to outsource all sorts of <a href=\"https:\/\/www.networklondon.co.uk\/network-solutions\/network-support-services\" target=\"_blank\" rel=\"noopener\">network support services<\/a> as required, from payroll to employee training and beyond.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managed IT services fall into this camp, creating opportunities to unload tech troubles to third-party providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s explore what these services offer and why they can benefit organizations of all sizes. You might be surprised by what you learn.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Different areas that managed IT services can handle<\/h2>\n<p><span style=\"font-weight: 400;\">There are several strands to managed IT services. The general idea is that an outside provider will step in to deal with different aspects of running your infrastructure. From increasing uptime to <a href=\"https:\/\/www.potential.com\/articles\/how-to-safeguard-your-online-business-against-todays-fraud-rings\/\" target=\"_blank\" rel=\"noopener\">preventing fraud<\/a>, there\u2019s little that can\u2019t be achieved.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some of the specific roles that managed service providers (MSPs) can fulfill, in a little more detail:<br \/>\n<\/span><\/p>\n<h3>Technical support<\/h3>\n<p><span style=\"font-weight: 400;\">When something goes wrong with your IT, an MSP will be on-call to help. This can be handled over the phone, through web chat, or with a site visit.<br \/>\n<\/span><\/p>\n<h3>Infrastructure monitoring<\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve got mission-critical business servers, endpoints, and even<a href=\"https:\/\/www.potential.com\/articles\/introduction-to-api-management\/\" target=\"_blank\" rel=\"noopener\"> APIs to monitor and manage<\/a>, an MSP can take the reins.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That way, if issues are detected, then fixes can be found. Proactive monitoring will prevent downtime and allow systems and devices to perform optimally.<br \/>\n<\/span><\/p>\n<h3>Software management<\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019re probably reliant on all sorts of apps and software services as part of your daily operations. These solutions don\u2019t stand still but will receive regular updates and patches. The problem here is that actually installing new versions can be disruptive, or cause unintended consequences.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an MSP on-side, entire software ecosystems can be managed. When updates or alterations are needed, specialists like those at Techspert Services will step in to streamline everything.<br \/>\n<\/span><\/p>\n<hr \/>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block; text-align: center;\" data-ad-layout=\"in-article\" data-ad-format=\"fluid\" data-ad-client=\"ca-pub-4560705956205775\" data-ad-slot=\"9135581814\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<hr \/>\n<h3>Procurement consulting<\/h3>\n<p><span style=\"font-weight: 400;\">Without an in-house IT team, deciding which hardware to invest in and which software to license is tricky.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rather than use guesswork, with managed IT services you can ask for advice on these major decisions. This won\u2019t only benefit your business today but will help you build IT procurement strategies for the long term.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bear in mind that these are just examples of the services that can be offered. There are different providers with different specialisms, as well as different support packages out there. Even so, any <a href=\"https:\/\/www.pcsupportgroup.com\/services\/it-support-solutions\" target=\"_blank\" rel=\"noopener\">IT support provider<\/a> you can outsource is undeniably impressive.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Understanding the alternative approaches<\/h2>\n<p><span style=\"font-weight: 400;\">If you don\u2019t work with an MSP, what choices does your business have when it comes to IT management? Well, there are two routes to consider:<br \/>\n<\/span><\/p>\n<h3>Recruiting permanent support staff<\/h3>\n<p><span style=\"font-weight: 400;\">Having one or more IT workers on the payroll and on-site at all times is the old-school option. They will fulfill the function of an outsourced support vendor. However, they will also come with considerations and caveats, which we\u2019ll discuss later.<br \/>\n<\/span><\/p>\n<h3>Intervening only when things go awry<\/h3>\n<p><span style=\"font-weight: 400;\">With an MSP, you will essentially have IT support on tap whenever you need it. Without it, you will have to recover from disasters as and when they occur.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s say you suffer <a href=\"https:\/\/www.techtarget.com\/searchsecurity\/definition\/data-breach\" target=\"_blank\" rel=\"noopener\">a data breach<\/a>. If you\u2019ve not got an in-house team or an outsourced support provider, recovery could be challenging. You\u2019ll have to have a decent war chest to fall back on to cover the costs incurred. To quote the old saying, it\u2019s like closing the gate after the horse has bolted.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Highlighting the benefits of managed IT services<\/h2>\n<p><span style=\"font-weight: 400;\">You may have gathered that there are plenty of advantages to using an MSP already. Even so, it\u2019s useful to go over these benefits unambiguously to help steer your decision-making.<br \/>\n<\/span><\/p>\n<hr \/>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block; text-align: center;\" data-ad-layout=\"in-article\" data-ad-format=\"fluid\" data-ad-client=\"ca-pub-4560705956205775\" data-ad-slot=\"9135581814\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<hr \/>\n<h3>Cost<\/h3>\n<p><span style=\"font-weight: 400;\">Permanent <a href=\"https:\/\/youteam.io\/blog\/how-much-does-it-cost-to-hire-an-it-consultant\/\" target=\"_blank\" rel=\"noopener\">IT employees<\/a> cost your business a lot to recruit, train and retain. Likewise, if you only splash out when downtime strikes, the bill could be <a href=\"https:\/\/www.statista.com\/statistics\/753938\/worldwide-enterprise-server-hourly-downtime-cost\/\" target=\"_blank\" rel=\"noopener\">$1 million or more<\/a>.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In comparison, a managed package from a reputable provider will be a tiny expense. You still need to compare the products out there to get a good deal. But the potential to make meaningful savings year after year is real.<br \/>\n<\/span><\/p>\n<h3>Scalability<\/h3>\n<p><span style=\"font-weight: 400;\">As your business grows, your third-party support will be able to scale along with it. And the scope of the obstacles you face, from procurement planning to disaster recovery, is irrelevant.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obviously, there will be times when everything is going well, and you\u2019re still paying for a support package. You shouldn\u2019t consider this money wasted because when the need arises, an MSP will be there in an instant.<br \/>\n<\/span><\/p>\n<h3>Proactivity<\/h3>\n<p><span style=\"font-weight: 400;\">As discussed, your IT infrastructure can be monitored by a management provider in real-time. Nipping niggles in the bud before they bloom is the upshot of this arrangement.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You could even find that there are unnoticed inefficiencies or vulnerabilities in your existing setup. Without expert input, such deficiencies could be overlooked until it\u2019s too late.<br \/>\n<\/span><\/p>\n<h3>Security<\/h3>\n<p><span style=\"font-weight: 400;\">The cyber threats that every modern business faces are vast and varied. No organization can hope to deal with them alone, and working with an MSP is a sensible tactic.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\u00a0<a href=\"https:\/\/secarma.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"2\">good provider such as Secarma offers services such as penetration testing<\/a>\u00a0and scans your networks for threats before they cause any damage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can even have your internal network monitored for suspicious activity, heading attacks off at a common point of vulnerability.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course if you do fall victim to a breach, having IT support will let you recover lost data. That way, business can continue as normal, and <a href=\"https:\/\/www.potential.com\/articles\/how-businesses-can-improve-customer-experiences\/\" target=\"_blank\" rel=\"noopener\">customer experiences<\/a> won\u2019t suffer.<\/span><\/p>\n<h3>Efficiency &amp; agility<\/h3>\n<p><span style=\"font-weight: 400;\">All of the aforementioned advantages roll together to make your business more efficient and agile. If you know a third party specialist is looking after your IT assets, you can work on other things. <\/span><span style=\"font-weight: 400;\">Investing in managed <\/span><a href=\"https:\/\/www.cloudways.com\/en\/saas-hosting.php\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SaaS hosting for PHP<\/span><\/a><span style=\"font-weight: 400;\">, for example, can help you remain focused on business growth without any hassle. That means you\u2019ll have fewer worries and more freedom to develop your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s basically a self-perpetuating set of benefits that will help with productivity, profitability, and much more besides. So the reason for the rise and rise of managed IT services should be apparent.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Which types of businesses should outsource IT management?<\/h2>\n<p><span style=\"font-weight: 400;\">Earlier we said that businesses of different sizes stand to benefit from working with an MSP. So what shape would this relationship take?<br \/>\n<\/span><\/p>\n<h3>Small businesses and startups<\/h3>\n<p><span style=\"font-weight: 400;\">Up and coming companies usually have small budgets to play with, which makes efficient spending necessary.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Getting outside support for IT makes a lot of sense in this context. You don\u2019t need to expand your small team with unaffordable permanent additions. You don\u2019t have to take unnecessary risks involving the likelihood of a data breach or unplanned downtime. You don\u2019t have to miss out on new trends or updates.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, managed service packages are flexible. So if you only need a specific type of support for your limited infrastructure, it won\u2019t cost the Earth. Then, as you grow, you won\u2019t be held back by IT concerns.<br \/>\n<\/span><\/p>\n<hr \/>\n<p><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block; text-align: center;\" data-ad-layout=\"in-article\" data-ad-format=\"fluid\" data-ad-client=\"ca-pub-4560705956205775\" data-ad-slot=\"9135581814\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<hr \/>\n<h3>Medium &amp; large enterprises<\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019d be forgiven for assuming that bigger businesses have less need for outsourced services. In reality, the opposite is true, and this explains why more multinational organizations turn to third parties for support.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case it\u2019s a question of agility. The larger the company, the longer it takes to implement any significant changes. If you aren\u2019t having to do everything IT-related internally, adapting to external pressures is quicker and easier.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obviously, there are exceptions here, but this brings us back to the idea of flexibility. Say a large enterprise has enough IT employees to deal with part of its infrastructure. It can then work with a support provider to plug gaps.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>Appreciating the changing IT landscape<\/h2>\n<p><span style=\"font-weight: 400;\">Before we wrap up, it\u2019s worth considering how IT has changed in the past couple of years. The rise of remote working, and the scale of the shift away from the office, were unprecedented. This has thrown up challenges and opportunities while complicating the task of tackling support needs.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses have come to realize that they can\u2019t possibly plan for every eventuality. It\u2019s better to not be reliant on one set of strategies and fail-safes that are tied to internal resources. Having an MSP on speed dial to step into the breach and fight your corner is an example of this.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the brave new business landscape, it\u2019s possible to feel like every decision you make is a gamble. The idea behind managed IT services is that they can tip the odds in your favor.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>The bottom line<\/h2>\n<p><span style=\"font-weight: 400;\">The question we asked originally was whether outsourcing the management of business IT was the right move. As with any question of this kind, the answer is different for every organization.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Generally speaking, there are pros to picking a reputable MSP no matter the size of your operations. And because you don\u2019t have to commit to the same provider indefinitely, the risks are small.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a good idea to choose a provider carefully and get independent advice before you settle on a package.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The one thing you can\u2019t afford to do is take no action whatsoever. Threats to your business won\u2019t go away just because you ignore them. Survival is only possible if you take the initiative.<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Image Source: Pexels The days of handling everything in-house are over. Businesses now have the choice to outsource all sorts of network support services as required, from payroll to employee training and beyond. Managed IT services fall into this camp, creating opportunities to unload tech troubles to third-party providers. Let\u2019s explore what these services offer [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":22023,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,7],"tags":[],"class_list":["post-22022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-it-technology"],"_links":{"self":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/22022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/comments?post=22022"}],"version-history":[{"count":10,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/22022\/revisions"}],"predecessor-version":[{"id":24627,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/posts\/22022\/revisions\/24627"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/media\/22023"}],"wp:attachment":[{"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/media?parent=22022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/categories?post=22022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.potential.com\/wp-json\/wp\/v2\/tags?post=22022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}